Optum HouseCalls brings yearly check-in care to you
HouseCalls is a yearly in-home health and wellness visit. It provides an extra layer of preventive care to help you take the right steps to support your health. It’s included in qualifying UnitedHealthcare plans at no additional cost — and has a 99% satisfaction rate.*
A HouseCalls visit includes:
- Up to an hour of 1-on-1 time with a licensed health care practitioner
- A physical exam and select health screenings
- A review of any medications and supplements
- Plenty of time to ask questions and get advice
What to expect with an Optum HouseCalls visit
Before the visit
- Make a list of any upcoming primary care provider or specialist appointments.
- Make sure all medications and supplements are in their original containers and ready to review.
- If blood pressure readings are tracked, have them available.
- Make a list of questions and concerns you’d like to discuss during the visit.
During the visit
- You'll have up to one hour of 1-on-1 time with the health care practitioner.
- The visit can take place at your kitchen table, in your living room — wherever you feel most comfortable.
- The visit will include a physical exam, tailored health screenings and a review of medications and supplements.
- Family members, caregivers or friends are welcome to attend the visit to help ask questions or provide support.
After the visit
- You’ll get a personalized checklist of items to talks about with your primary care provider (PCP).
- We’ll send a summary of the visit to you and your PCP.
- You may be provided with additional information on health topics discussed during the visit.
Less travel time. More face time.
Think of Optum HouseCalls as an extra layer of care — it's valuable 1-on-1 time you don't always get in the doctor's office. And it's tailored to your individual needs.
Common questions about Optum HouseCalls
During your HouseCalls visit, you will have the opportunity to meet with a licensed health care practitioner. This practitioner may be a nurse practitioner, physician assistant or physician.
Similar to the health care practitioners you encounter in a traditional doctor's office, our staff members are state-licensed and hold national certifications. This ensures they have met the necessary qualifications and standards to provide quality health care services.
We also conduct thorough background checks on our practitioners, further ensuring that you receive care from a trusted and qualified professional.
Members who complete a HouseCalls visit may be eligible to earn a reward. Reward offerings may vary by plan and are not available in all plans. Reward Program Terms of Service apply.
Ask your health plan if you are eligible to earn a reward for completing a HouseCalls visit.
No. A HouseCalls visit is available to eligible plan members and is not intended to imply you have a specific condition or disease. The visit does not take the place of your regular visits to your primary care provider (PCP). Having a HouseCalls visit does not affect your health care premium or coverage.
If your family member is enrolled in an eligible health plan, they can also have a HouseCalls visit at no cost. Each eligible member must schedule their own HouseCalls visit.
A HouseCalls visit does not replace your relationship with your primary care provider (PCP). You can schedule a HouseCalls visit in addition to your regular appointments with your PCP. A summary of the visit is sent to you and your PCP. You also get a personalized checklist of things to talk about at your next PCP visit.
Check with your health plan before you schedule a visit with us. Call the phone number on the back of your health plan membership card (your health plan ID) for more information.
A HouseCalls visit is a no-cost yearly health and wellness visit for members enrolled in an eligible health plan.
*99% satisfaction rate is based on a random survey of members who received a HouseCalls visit in 2025.
Optum HouseCalls may not be available with all plans or in all areas. To check if HouseCalls is available to you, or to schedule a HouseCalls visit, call 1-866-358-4461, TTY 711, Monday to Friday, 8 a.m. – 8:30 p.m. ET, 5 a.m. – 5:30 p.m. PT. This is not intended to imply the recipient has a specific condition or disease. HouseCalls does not take the place of regular visits to a primary care provider.
A member must complete an Optum HouseCalls visit within the 2026 calendar year to be eligible for the $50 reward. Please allow 7 business days after the completion of your HouseCalls visit for the reward to be loaded to your UCard. The reward can only be used by members of UnitedHealthcare Medicare Advantage plans for eligible items at participating merchants and in accordance with applicable Medicare laws. Rewards funds are not redeemable for cash except as required by law. No ATM access. Rewards cannot be used to purchase Medicare-covered items or services, including medical or prescription drug out-of-pocket costs, or alcohol, tobacco or firearms. Other restrictions and fees may apply. Reward offerings may vary by plan and are not available in all plans. By using the reward funds on your UCard, you agree to the Terms and Conditions for Rewards Funds Accessible with S3 Cards, which are available at ucard.uhc.com. To request a hard copy of the Terms and Conditions, or if you have questions about your UCard, want to check your balance or obtain fee information visit the UCard Hub on your plan website or call the number on your UCard.